Política de reembolso

Last Updated: 13 October 2026

At Snoovia, we are committed to providing quality products and a positive customer experience.

This Returns & Refunds Policy explains the circumstances under which products may be returned and refunds may be issued.

Right to Cancel

Customers may have the legal right to cancel certain purchases within fourteen (14) days of receiving the goods, subject to applicable consumer protection laws.

To exercise this right, customers must contact us within the applicable cancellation period.

Eligibility for Returns

To qualify for a return, products must:

• Be returned within the applicable return period;
• Be unused and in substantially the same condition in which they were received;
• Include original packaging whenever reasonably possible;
• Include all accessories, manuals, and promotional items supplied with the product.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products;
• Gift cards;
• Downloadable digital products;
• Perishable goods;
• Products opened after delivery where hygiene or health protection considerations apply.

Damaged or Incorrect Products

Customers who receive damaged, defective, or incorrect products should notify us within 48 hours of delivery and provide photographic evidence where reasonably requested.

Refund Process

Returned products will be inspected upon receipt.

If a return is approved, a refund will be issued using the original payment method used during the purchase.

Refund processing times may vary depending on the financial institution, card issuer, or payment provider involved.

Return Shipping Costs

Unless otherwise required by applicable law or where a return arises from our error, customers are responsible for return shipping expenses.

Contact

For return requests or refund enquiries:

Email: dropshopify055@gmail.com